9
False Alarm Prevention
What is a false alarm?
A false alarm is dened as any signal that elicits a response by police, re, or emergency medical services for
which there is no evidence of any activity that justies an emergency response.
With an estimated 25% yearly increase in alarm systems nationwide, emergency responders are becoming
overwhelmed with false alarms. This is resulting in stricter ordinances, severe nes, and limited or no
response policies.
Help us reduce false alarms through the proper use and maintenance of your alarm system and by testing your
alarm system monthly. Your alarm has been programmed with a 60-second alarm cancel period. If you activate your
alarm, but disarm it with your code within 60 seconds of activation, the monitoring station will be notied that an
authorized user has disarmed the system—the activity will be logged, but no further action is taken.
You can also arrange to have the monitoring station call you—or another designated person—when your alarm
is activated BEFORE calling police, re, or medical personnel. This gives you another opportunity to avoid false
alarms if you or a family member activate your alarm accidentally. To do this, contact customer support
at 1-800-951-5111, option 2.
Major causes of false alarms:
• User error
• Unlocked or loose doors or windows
• Kids, pets, neighbors, visitors, repairmen, cleaning crews, etc.
Before you activate your alarm:
• Make sure you securely close and lock all protected doors and windows.
• When leaving, make sure the exit door is closed tightly and locked.
• Keep pets, balloons, fans, heaters, etc. away from motion sensor areas.
• Know and rehearse the procedure to cancel an accidental alarm. Anyone with access to your home should
know this procedure.
• Be aware of how much time you have to exit your home after you arm your system and how much time you
have to disarm your system when you return.
What to do if you set off your alarm by accident:
• DO NOT PANIC. Carefully enter your disarm code to deactivate your system.
• Call the monitoring station toll-free at 1-877-274-0604 immediately. Be prepared to give your password.
• Tell the monitoring station that you had an accidental alarm activation and ask them to cancel the dispatch.
• DO NOT CALL 911. DO NOT LEAVE UNTIL YOU HAVE SPOKEN WITH THE MONITORING STATION.
Contact the Protect America Service Department when you...
• Need to perform your monthly system test.
• Are planning any home renovation projects that will change the number of doors or windows, or that will
require additional motion sensors.
• Are planning on changing phone providers (or DSL / Cable if you are using HomePulse Broadband service).
• Get a new pet.
• Hire a contractor, cleaning crew, domestic help, realtor, etc.
For information on upgrading your system or ordering additional equipment visit
www.protectamerica.com.
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