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Frequently Asked Questions
Why does my Simon XT have two phone lines?
The phone line labeled "Wall" is connected to the wall phone jack; it is necessary to communicate to
the monitoring station. The second phone line can be used to plug in a telephone. The Simon XT comes
equipped with an internal line grabber. Do not connect an additional line grabber to the Simon XT.
What is bypass? How do I use it?
The bypass feature is used to bypass (deactivate) specic sensor(s) while the system is armed. For
example, you are home with the system armed and want to open a specic door or window without
disarming the entire system. To bypass a sensor press BYPASS (
Bypass
), then use the KEYPAD to enter
your master/user code. Press SCROLL UP ( ) to select the sensor to be bypassed, then press
ENTER ( ) to bypass the sensor. When a sensor is bypassed, the panel will display "Bypassed."
Note: Bypassing a sensor only lasts until you disarm your system. You must disarm and then arm the
system to void the bypass sensors.
How do I add or remove a sensor?
To add or remove sensors, please contact customer service toll-free at 1-800-951-5111, option 2.
How do the door / window sensors work?
Doors and windows use the same piece of equipment to detect when they have been opened. The
component is comprised of a sensor and a magnet; the sensor is attached to the door or window, while
the magnet is attached to the frame. The sensor then reads alignment with the magnet to determine the
open or closed state of the door or window. If a door is constructed of steel (not aluminum), use of the
spacer is necessary to ensure proper functioning of the magnet. Special sensors can be purchased for
use with overhead garage doors (to order call toll-free 1-800-951-5111, option 2).
How do the motion sensors work?
Motion sensors are passive infrared. They will detect both heat and movement (this decreases false-
alarms that could be caused by a curtain or plant blown by a fan). Motion sensors are designed to ignore
any pets less than 40 pounds as long as they are not within 6 feet of the motion sensor. If your pet is
larger than 40 pounds or will be within 6 feet of the motion sensor, please contact customer service toll-
free at 1-800-951-5111 option 2.
How do I change the motion sensor battery?
1. Slide Off Back Cover (
green arrows
)
While pressing the center button down, slide
off the back cover.
Step 1
Step 2
Step 3
2. Slide Off Front Cover (
blue arrows
)
While pressing down on the top two tabs and up on
the bottom tab, slide off the front cover.
3. Replace the Batteries
Replace both AA batteries. Make sure they are
installed in the proper direction.
4. Replace the Front Cover
Slide the front cover on until it locks into place.
5. Replace the Back Cover
Slide the back cover on until it locks into place.
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